Frequently asked questions

FreqEdge is a cloud platform for automated trading. We provision, monitor, and manage a dedicated terminal where you can run bots three ways — upload a Freqtrade strategy in Python, describe a rule in plain English (a CCXT bot), or relay TradingView alerts to a webhook — backed by an AI Trading Copilot that writes, debugs, and explains your strategies. You never configure servers, Docker, or Linux systems.

Not necessarily. There are three ways to build a bot:

• Write Python — upload a Freqtrade .py strategy file.
• Describe it in plain English — a CCXT bot turns “buy when RSI crosses below 30” into a sandboxed, backtestable rule. No coding.
• Relay alerts — point a TradingView (or any) webhook at your bot and each signal becomes an order. No coding.

Our AI Trading Copilot can also generate a full Freqtrade strategy from a sentence, so even the Python path doesn't require writing code from scratch.

From signup to a deployed paper-trading bot: under 7 minutes. Your VPS provisions in ~4 minutes. Uploading your strategy and running an initial backtest takes 2–3 minutes more.

Yes. Every approved application gets a 7-day free trial. No credit card is required to apply. When you're ready to trade live, select a paid tier from your settings. Apply for the trial here.

Yes. Visit our Demo to see the Cockpit, backtest interface, and Telegram hub without creating an account.

Nobody except you. FreqEdge uses a zero-knowledge architecture. Your API keys are stored exclusively on your provisioned VPS instance inside your bot's container. Our team cannot see them, log them, or use them. We manage the server hardware — not your trading logic. See our security overview for the full breakdown, including what FreqEdge deliberately cannot do.

Your strategy files live on your dedicated VPS. They are not synced continuously to the control plane. When you invoke an AI Trading Copilot skill (narrate, debug, or generate), the relevant snippet is sent to the orchestrator for that request and a message log is kept — exchange API keys are never included. For additional protection, use Scale tier's Encrypted Strategy Vault (launching Q3 2026). See our security overview for the full boundary.

Your VPS and all data on it are permanently deleted 7 days after cancellation (or sooner if you request immediate deletion). We retain your email and billing records for 24 months to comply with tax obligations, then anonymize or delete them.

Yes. We are registered in the EU, store data in EU data centers (Germany), and operate under GDPR. For business customers, we provide a Data Processing Addendum upon request.

No. FreqEdge is a tooling and infrastructure platform. We do not offer financial advice, strategy recommendations, or guaranteed returns. Our AI Copilot can scaffold strategy code from your description, but the idea, the parameters, and the decision to trade are always yours — and any generated code is re-validated by our sandbox before it can run. You bring the edge; we bring the cockpit.

Any exchange supported by Freqtrade/CCXT: Binance, Bybit, OKX, Kraken, KuCoin, Gate.io, and many others. You configure the exchange via your API keys on your VPS.

Yes, if your strategy and exchange account support it. Freqtrade supports spot and futures trading. You are solely responsible for leverage settings, margin requirements, and liquidation risk.

Paper trading simulates live trading using real market data but simulated capital. Every Freqtrade strategy starts in paper trading mode; CCXT and webhook bots have an equivalent dry-run mode that's on by default. Either way, you validate performance without risking real money — and promote to live trading with one deliberate click when you're confident.

Every Freqtrade strategy must prove itself in paper trading before going live, and CCXT and webhook bots default to dry-run for the same reason. Going live is always a deliberate, confirmed action. This protects your capital and is a core safety principle of our platform — it's not a delay, it's free insurance.

Yes, depending on your tier. Live strategy slots (Freqtrade/CCXT bots) and alert bots (TradingView webhooks) are counted separately — alert bots don't use up a strategy slot:

• Starter: 1 live strategy slot + up to 3 alert bots
• Pro: up to 4 live strategies + up to 10 alert bots
• Scale: 10 live strategies, unlimited alert bots (waitlist open)

Need 1 extra strategy slot? Add it for +$9/mo from your settings.

No. FreqEdge charges a flat monthly subscription. We never take a cut of your trades, nor do we have visibility into your PnL.

A CCXT bot lets you build a strategy without writing Python. You describe a rule in plain English — e.g. “buy when RSI crosses below 30 and volume is 2× its 20-period average” — and FreqEdge turns it into a sandboxed rule spec you can backtest on historical data, run as a dry-run, and then take live. It runs as an isolated container on your terminal and uses the same exchange connection as your other bots.

A webhook bot turns external alerts into trades. Point a TradingView (or any) alert at your bot's private webhook URL, and each incoming signal becomes a real CCXT order. Every webhook bot is protected by its own secret, ships with dry-run mode on by default, enforces a per-trade notional cap you set, and can be stopped instantly with the kill switch. We recommend using withdrawal-disabled API keys.

The Quant Agent is the surface for autonomous strategy work on your own terminal. You give it a goal (pairs, timeframe, constraints, a credit budget); it writes a strategy, backtests it on your VPS, reads the numbers, revises, and repeats within that budget. The best candidate lands as an ordinary draft strategy version with a train-window scorecard and a held-out validation window the agent never saw. It never deploys a bot or touches exchange keys. Each LLM turn is a metered Agent step ($0.20 per turn, capped by the budget you set for each run). Available on Pro and Scale. See the Quant Agent section on the landing page and the AI credits page.

The FreqEdge AI Trading Copilot is a set of metered, one-shot skills you launch from the terminal. Four skills ship today:

• Generate ($0.50) — turn a plain-English description into a complete Freqtrade strategy.
• Debug ($0.50) — explain a strategy error (or a failed backtest) and suggest a fix.
• Narrate ($0.25) — translate backtest metrics into a clear, plain-English analysis.
• Regime ($0.35) — read the current market regime across your pairs and say which of your bots it suits.

One credit equals $1; you are charged only on success. The Quant Agent loop uses a separate Agent step meter ($0.20 per turn). See the AI credits page for full details. Generated code is always re-validated by our sandbox and is never written to disk or deployed automatically — you review and apply it as a new version yourself.

Yes. The Copilot runs through FreqEdge's metered AI gateway, which only ever receives the specific context for the action (e.g. a strategy file you choose to debug, or a backtest's metrics). Your exchange API keys never leave your terminal and are never sent to the AI gateway — the zero-knowledge architecture is unchanged.

Yes, anytime. Changes take effect at the next billing cycle. When upgrading, we prorate the difference. When downgrading, the new tier applies at renewal.

Yes. Annual billing is 2 months free compared to monthly (pay for 10, get 12):

• Starter Annual: $290 (save $58 vs. monthly)
• Pro Annual: $790 (save $158 vs. monthly)

Annual is the default on the pricing page — toggle “Monthly” to switch.

The Copilot is metered. One credit equals $1, and each action deducts a fixed cost when it completes: Generate and Debug $0.50, Narrate $0.25, Regime $0.35, Agent step $0.20 per turn (capped by the budget you set for each Quant Agent run). You're charged only on success — failed or timed-out calls cost nothing. Top up any time from the Credits page in your dashboard. Full breakdown on the AI credits page.

Only the AI Trading Copilot is gated by credits — your bots keep running normally. The Copilot pauses until you top up from the Credits page in your dashboard. Because you're only charged for successful operations, you never lose credits to an error.

Credit/debit cards via our payment processor. Cryptocurrency payments may be available for Scale-tier customers on request.

Subscription fees are non-refundable except where required by consumer protection law. If you experience a service outage caused by our infrastructure (not exchange APIs or your code), contact support for credit consideration.

If you haven't selected a paid tier, your VPS will be suspended and scheduled for deletion after a 14-day grace period. You can export your strategies and data before deletion.

The FreqEdge Cockpit replaces Freqtrade's command-line output with human-readable charts, tables, and analytics for backtests, hyperopt results, and live bot monitoring.

A unified Telegram interface where you control all your bots from a single chat. Get entry/exit alerts, check PnL, pause bots, and view status — no matter how many strategies you're running.

No, but it's strongly recommended. Alerts and bot control via Telegram are included in all tiers. You can also monitor everything through the web dashboard.

Yes. The Cockpit supports CSV and PDF export. You own all your data.

We maintain compatibility with the latest stable Freqtrade release. Your VPS is updated automatically for security patches; Freqtrade version updates are announced in advance.

No. SSH access is intentionally disabled across all tiers — includingPro and Scale. We manage the host so the trading stack stays in a known-good state: ad-hoc shell access has historically been the single biggest cause of broken bots, lost API keys, and unreproducible bugs in this kind of platform. Everything you need to operate your strategies — logs, container restarts, config edits, backtests, hyperopt — is exposed through the Cockpit and the Telegram Hub. If you hit a case the UI doesn't cover, email support@freqedge.io and we'll handle it for you.

Our health monitoring detects failures and auto-restarts your bot container. You receive a Telegram alert if a restart occurs. Persistent crashes are logged in the Cockpit for your review.

No. FreqEdge is an independent service provider. We are not affiliated with the Freqtrade open-source project, though we are fully compatible with it.

Yes, provided algorithmic trading is legal in your jurisdiction. You are responsible for complying with your local laws, including tax reporting and exchange regulations.

We target 99.9% infrastructure uptime. However, we cannot guarantee exchange API availability, market data feeds, or your strategy's performance. See our Terms of Service for full liability limitations.

Yes. Contact us at sales@freqedge.io for enterprise provisioning, custom infrastructure, or team accounts.